For a Return Authorization, you must call us within thirty (30) days of purchase for refund authorization. Products ordered online by our Internet Customers will be accepted for a full refund, excluding shipping charges, for any of the following reasons:
The item is defective.
The item received is not the item ordered.
The item differs in specifications from the item displayed in our Internet Store.
Products returned must be received by us within twenty (20) days of our issuing the Return Authorization and may incur a 25% restocking fee.
All discounted sales are final, no refunds, or exchanges on all orders shipped. We cannot honor returns of products that have been used, misused or otherwise damaged.We cannot extend a refund or replacements to orders shipped to post office boxes or incorrect addresses. Our products are perishable, so please check address carefully.
We ship all orders UPS. You must choose to ship 2nd day air at a minimum way of shipping except for the states listed below on the map that can go UPS Ground that is one and two day transit. As a reminder we only offer ground shipping to certain states listed on the checkout page. If you wish to ship next day or on Saturday, please call 336-299-1934. Orders must be placed by Wednesday @ 11:00 a.m. in order for the Order to ship on Wednesday. Orders placed on Monday, Tuesday or Wednesday will be shipped out on Wednesday. If you need it to arrive sooner please indicate in the comment section when you place your order
We are committed to providing a secure shopping experience and products that meet your expectations.
Our Internet Store is designed with security in mind. By law, if a purchase is charged to your credit card account, your bank cannot hold you liable for any amount over $50 on a fraudulent order if you follow their reporting guidelines.
If you suspect fraud with an order placed in our Internet Store and you notify your credit card provider in accordance with their reporting procedures, we will refund the amount (up to the $50 limit) that you cannot recover from your credit card provider.